Technical Support Specialist – Smart Energy (m/w/x)
CO2 emissions in the real estate sector must be reduced quickly. But what isn’t measured can’t be managed effectively: Our real-time data on consumption and generation in buildings enables the most effective use of electricity, gas, heat, and water in everyday life.
We are a young Berlin-based scale-up that supports sustainability and also lives it in our day-to-day business. We are looking for a Technical Service Manager in Berlin at the earliest possible date.
As a Technical Support Special you will be the first point of contact for our customers (end users) as well as our B2B clients. You’ll handle incoming support tickets, resolve issues in a structured manner, and document findings to continuously improve our knowledge base and process quality. You’ll work closely with Operations, Data, Sales, and Product to ensure our customers’ satisfaction.
Responsibilities
- You will handle customer inquiries in our ticket system and assist them via email and phone.
- You will find customer-focused solutions.
- You will understand who has what expertise and will be able to route tickets to the appropriate support agent.
- For simple inquiries, you will analyze the problem and find solutions within the framework of existing market processes.
- You will work closely with internal teams to quickly propose and implement solutions, thereby preventing escalations.
- Through thorough documentation and monitoring of recurring issues, you’ll lay the groundwork for process optimization and standardization.
Profile
- You have at least 2 years of relevant professional experience in technical customer support, IT help desk, system administration, customer success management, or a comparable field.
- You work in a structured and organized manner and enjoy optimizing processes.
- You enjoy communicating with people and impress others with your positive and solution-oriented approach.
- You have excellent communication skills in German (C1/C2) and a good command of English (at least B2).
- You have an eye for detail and are a quick learner.
- Experience in the energy industry is preferred, but not a must.
What we offer
- A job that lays the foundations for using energy and water sustainably and consciously.
- Permanent position with a fixed salary of between EUR 40 - 50 thousand.
- Flexible trust-based working hours, part-time option, at least two days of mobile working per week, individual training plan and regular feedback meetings.
- Germany ticket or job bike, as well as an office with very good public transport connections.
- A green and dog-friendly office, terrace, free drinks and ice cream.
- Complete technical equipment.
- 30 vacation days/year.
- Company pension scheme.
- Family-friendly approach to reporting short-term illnesses in children.
We want open and respectful cooperation in a diverse team!
If you want to be part of it, we look forward to receiving your application.
