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Service Coordinator - Market Communication (m/f/x)

CO2 emissions in the real estate sector must be reduced quickly. But what is not measured cannot be controlled in a targeted manner: Our live data on consumption and generation in properties enables the most effective use of electricity, gas, heat and water in everyday life.

We are a young Berlin start-up that supports sustainability and also lives it in our day-to-day business. We are looking for a Service Coordinator in Berlin or Heidelberg at the earliest possible date.
 
In this position you are the first point of contact for our market partners (DSOs, LF, TSOs) and our B2B customers. You process incoming support tickets, solve problems in a structured manner, and document findings to continuously improve our knowledge base and process quality.
You work closely with Operations, Data, Sales, and Product to ensure that our market processes run smoothly.

Responsibilities

  • You will process inquiries from our market partners and B2B customers in our ticket system—via email and telephone.
  • You will find customer-oriented solutions to market concerns and be able to prioritize critical challenges.
  • You will analyze complex inquiries and find solutions within the framework of the applicable market processes.
  • You will work closely with internal teams to quickly offer and implement solutions, thereby preventing escalations.
  • Through clear documentation and monitoring of recurring problems, you will lay the foundation for process optimization and standardization.

Profile

  • You have relevant professional experience in customer service, customer care, B2B customer support, or similar customer-oriented roles.
  • You have already worked in or with the German energy industry and are familiar with, for example, market communication, WiM, GPKE, MaBiS, metering, or network processes.
  • You work in a structured and organized manner and enjoy optimizing processes.
  • You enjoy communicating with people and impress with your positive and solution-oriented manner.
  • You have excellent communication skills in German (C1/C2) and good English skills (B2).

What we offer

  • A job that lays the foundations for using energy and water sustainably and consciously.
  • Permanent position with a fixed salary of between EUR 45 - 50 thousand.
  • Flexible trust-based working hours, part-time option, at least two days of mobile working per week, individual training plan and regular feedback meetings.
  • Germany ticket or job bike, as well as an office with very good public transport connections.
  • A green office, terrace and free drinks.
  • Complete technical equipment.
  • 30 vacation days/year.
  • Company pension scheme.
  • Family-friendly approach to reporting short-term illnesses in children.

We want to foster an open and respectful working environment in a diverse team!
If you would like to be part of it, we look forward to receiving your application.