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Customer Service Manager (m/f/x)

Customer Service Manager (m/f/x), 1. image

CO2 emissions in the real estate sector must be reduced quickly. But what is not measured cannot be controlled in a targeted manner: Our live data on consumption and generation in properties enables the most effective use of electricity, gas, heat and water in everyday life.

We are a young Berlin start-up that supports sustainability and also lives it in our day-to-day business. We are looking for a Customer Service Manager in Berlin or Heidelberg at the earliest possible date.

Responsibilities

  • You will process customer inquiries in our ticket system.
  • You will find customer-oriented solutions.
  • You will analyze complex inquiries and find solutions within the framework of applicable market processes.
  • You will work closely with internal teams to quickly offer and implement solutions, thereby preventing escalations.
  • Through clear documentation and monitoring of recurring problems, you will lay the foundation for process optimization and standardization.

 

Profile

  • You have relevant professional experience in customer service, customer care, after-sales service, or similar customer-oriented roles.
  • Experience in the energy or IT industry is an advantage.
  • You work in a structured and organized manner and enjoy optimizing processes.
  • You enjoy communicating with people and impress with your positive and solution-oriented manner.
  • You have excellent communication skills in German (C1/C2) and good English skills (B1/B2).

 

What we offer

  • A job that lays the foundations for using energy and water sustainably and consciously.
  • Permanent position with a fixed salary of between EUR 40 - 50 thousand.
  • Flexible trust-based working hours, part-time option, at least two days of mobile working per week, individual training plan and regular feedback meetings.
  • Germany ticket or job bike, as well as an office with very good public transport connections.
  • A green office, terrace and free drinks.
  • Complete technical equipment.
  • 30 vacation days/year.
  • Company pension scheme.
  • Family-friendly approach to reporting short-term illnesses in children.

 

We want open and respectful cooperation in a diverse team! 
If you want to be part of it, we look forward to receiving your application.