Logo
 

2nd Level Support Manager – Market communication (m/f/x)

2nd Level Support Manager – Market communication (m/f/x), 1. image

CO2 emissions in the real estate sector must be reduced quickly. But what is not measured cannot be controlled in a targeted manner: Our live data on consumption and generation in properties enables the most effective use of electricity, gas, heat and water in everyday life.
 
We are a young Berlin scale-up that supports sustainability and also lives it in our day-to-day business. We are looking for a 2nd Level Support Manager (m/f/x) in Berlin at the earliest possible date.

Responsibilities

  • You will be responsible for independently handling complex second-level tickets and resolving cases within the scope of market communication.
  • You resolve technical and procedural discrepancies with market partners directly and decisively.
  • You identify systematic patterns in recurring errors and address their root causes in a sustainable manner.
  • You de-escalate critical cases confidently and develop robust, timely solutions within the framework of regulatory requirements.
  • You maintain close communication with internal stakeholders to resolve structural, data-related, and system issues in the long term.
  • You use insights gained from complex clarification cases to initiate process optimisations and document best practices for our first-level team.

Profile

  • You have several years' experience working in market communication, energy industry clearing or technical B2B support for an energy supplier, grid operator or metering point operator.
  • You have a thorough understanding of energy market processes, particularly GPKE and WiM, as well as data exchange via EDIFACT.
  • You are confident and systematic in your use of ticketing and CRM tools, ideally HubSpot, as part of your daily workflow.
  • You think analytically, quickly identify procedural interdependencies and work systematically to resolve root causes.
  • You take a solution-oriented approach, keeping a cool head when dealing with high volumes of tickets or complex escalation cases.
  • You have excellent communication skills and are fluent in German (at least C1 level), as well as being proficient in English (at least B2 level).

What we offer

  • A job that lays the foundations for using energy and water sustainably and consciously.
  • Permanent position with a fixed salary of between EUR 40 - 50 thousand.
  • Flexible trust-based working hours, part-time option, at least two days of mobile working per week, individual training plan and regular feedback meetings.
  • Germany ticket or job bike, as well as an office with very good public transport connections.
  • A green and dog-friendly office, terrace, free drinks and ice cream.
  • Complete technical equipment.
  • 30 vacation days/year.
  • Company pension scheme.
  • Family-friendly approach to reporting short-term illnesses in children.

We want open and respectful cooperation in a diverse team! 
If you want to be part of it, we look forward to receiving your application.